Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at hello@jofae.com. Returns should be sent to:
606-0813 Kibune Mansion 206, Shimogamo Kibunecho 49-2, Sakyo Ward, Kyoto city, Japan

Items sent back without first requesting a return will not be accepted.

If your return is accepted, we will provide return instructions. Return shipping costs and any applicable duties will be handled according to the instructions provided for your order.

Please contact us at hello@jofae.com with any return questions.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, including custom or personalized products, perishable goods, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. Please contact us if you have questions about a specific item.

Exchanges
The fastest way to ensure you receive what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
If the merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days, subject to applicable law and the item being in its original condition.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, the refund will be issued to your original payment method within 10 business days. Bank or card processing times may vary.